In order to ensure that our communications with you will always end up in the Primary tab of your Gmail account, you will need to give an instruction to your account to do so. Once this instruction is given, Gmail will remember to always send any email from us to your Primary email instead of other tabs.
Method #1 - Drag And Drop
The easiest way to move an email in your inbox is to left-click and hold on the email to drag it from the Promotions tab over to the Primary tab.
Release the mouse to drop the email into the newly selected tab. Once dropped, Gmail displays a yellow box that asks if you want to make this change permanent. Click Yes to ensure that all messages with the same From email address appear in the Primary tab going forward.
Method #2 - Right Click
Similar to the drag-and-drop option, right-click on the email in some browsers to bring up a small list of options. Click the Move to tab option and select the tab you want to move the email to.
A yellow box will display that asks if you want to make this change permanent. Click Yesto ensure that all messages with the same From email address will appear in the Primary tab going forward.
Method #3 - Search And Filter
Search for the From email address in Gmail. When the results populate, click the small grey arrow to the right of the search bar to bring up the advanced search criteria. Click the Create a filter with this search link at the bottom of the results.
Near the bottom of the advanced filter window, you'll see a Categorize as section with a drop-down menu where you can select the tab you want. Once you've created the filter, all the emails from that address that are currently in your inbox will be moved to the Primary tab. Any new emails from this address will be delivered directly to the Primary tab.